Technology is essential in order to innovate, guide and enable the creation of sustainable development models. Indeed, digital technologies, both established and cutting-edge, contribute significantly to improving energy efficiency, decarbonization, and the development of automated business and production processes, thus promoting the circular economy and new business models. Through such platforms, increasing levels of scalability and efficiency can be achieved, reducing marginal costs.
Specifically:
- our global digital platforms promote the growth of renewable energy by providing common interfaces and smart solutions, thanks to technologies such as Digital Twin and Artificial Intelligence, which improve business development, engineering and construction, operation and maintenance;
- improving service quality, efficiency and the resilience of our grid infrastructure is driven by a single digital platform, Grid Blue Sky, which standardizes and optimizes the engineering, operation and maintenance phases and places the customer at the heart of every activity;
- our global customer base is managed by the Customer Operations platform, which renders the customer support, service activation, payment and billing processes smart, replicable and automated. We also leverage Enel X’s digital platforms to globally offer innovative products and services for the B2C, B2B and B2G segments;
- the working life of all our people is increasingly supported by digital, allowing them to focus on higher value-added activities and ensuring their security.