The value of the relationships we build with our stakeholders is at the core of our commitment, and meeting their needs also means focusing on and supporting those who are most exposed to the transition towards a decarbonized economy. By listening to and engaging with the various categories of stakeholders, we can identify the priorities and define the Group’s Sustainability Plan, in harmony with the Strategic Plan, based on specific short-, mediumand long-term objectives, so as to ensure transparency and accountability in our path to sustainable progress.
Our sustainability strategy, which centers around decarbonization and electrification, is founded in a respect for human rights, the assurance of health and safety, and a solid structure of governance.
Our commitment to human rights calls for an integrated, global approach that takes account of the needs of our stakeholders throughout the entire value chain. Safeguarding the health and safety of all who work for and with the Group is a responsibility that is shared at all levels of the organization by integrating safety into processes and training, in relations with contractors, in managing and analyzing injuries in the workplace, and in ongoing quality controls. A solid structure of governance also enables us to ensure that our stakeholders benefit from our principles of transparency, fairness and integrity.
The planet plays a fundamental role in the creation of value at Enel, and combating climate change is one of the Group’s primary challenges. We have defined specific actions aimed at reducing greenhouse gas (GHG) emissions and improving air quality in the areas in which we operate, while focusing on developing our renewables capacity and gradually closing coal-fired plants.
Protecting natural capital and biodiversity and making responsible use of water resources are key to protecting natural ecosystems and to the wellness of the people who live in them, all to the benefit of generations present and future.
With regard to our customers, we are committed to ensuring high standards of service quality to the utmost satisfaction by anticipating market needs, so as to ensure reliable solutions and establish lasting relationships based on open dialogue, collaboration and trust, traits that concern not only the provision of electricity and/or natural gas but also, and above all, the intangible aspects of our service as perceived by the customer.
It is our goal to be able to provide simple, innovative and inclusive solutions and to anticipate customers’ needs as we support them in the path to electrifying their energy consumption.
The rapid, ongoing evolution of our business has resulted in a need for new technical and professional skills and led to the natural obsolescence of others. Within this landscape, with regard to all the Group’s people, Enel is constantly committed to improving the offering of training, increasing the average hours of training per employee, and promoting individual growth, career training, skills development, and performance optimization as new needs arise. In this context, the Group aims to have 40% of all training focus on upskilling and reskilling by 2025.
Enel is committed to promoting initiatives that disseminate and strengthen a culture of health, safety, wellness, and work-life balance, that ensure a workplace that is safe, inclusive and able to value diversity and individuality, all within an approach based on innovation and entrepreneurial spirit. At Enel, inclusion means caring for all aspects of diversity and valuing the talents of every individual. In today’s world, it is essential to innovate, co-create, attract and draw out talent, and develop a workplace that enables every individual to always express their unique traits in order to seize new opportunities.
The Group has always been committed to gender equality, and in 2021 Enel joined the “Equal by 30” campaign of the Clean Energy Ministerial (CEM), by which various organizations from the public and private sectors commit to promoting gender equality in wages, among leadership, and in opportunities by 2030 within the clean energy sector. We have confirmed our objectives for the percentage of women managers to reach 26.9% of senior management and 34.1% of middle management by 2025.
A key factor in achieving our goals of decarbonization and electrification is the existence of a resilient, sustainable supply chain. For this reason, we work closely with our suppliers, viewing them as partners in this change and basing our relationship on mutual loyalty, transparency and collaboration. This commitment translates into concrete action in the various stages of the procurement process: in the qualification of vendors on social (human rights, health and safety) and environmental aspects; in requiring environmental certifications as part of the tender process, such as carbon footprint certification (75% in value of all procurement agreements in 2025 will include CFP certification); and in the application of rankings and/or targets for supplier carbon footprints.
With regard to the communities in which we operate, we are committed to establishing strong, lasting relationships as a fundamental part of a business model that is able to create shared value over the long term for all stakeholders. The sustainability of our strategy has received confirmation in the progress we have made in terms of our contribution to reaching the United Nations Sustainable Development Goals (SDGs) through the Group’s work with our communities, particularly with regard to ensuring inclusive and equitable quality education (SDG 4), providing access to affordable, reliable, sustainable and modern energy (SDG 7), and promoting sustained, inclusive and sustainable economic growth (SDG 8). The important successes thus far have been made possible by our Creating Shared Value (CSV) strategy and model, which integrate social and environmental factors in business processes throughout the value chain, with a particular emphasis on business development, engineering and construction, procurement, and asset management and maintenance.
Innovation, digitalization and the circular economy embrace and strengthen all aspects of Enel’s sustainability strategy and accelerate our path to sustainable progress.
To promote new uses of energy and new ways of managing it and making it accessible to more people in a sustainable manner, we have made innovation a key aspect of our business strategy. This open-innovation approach, which we have named Open Innovability®, involves traditional action and the development of new models and technologies based on cutting-edge innovation. We promote open collaboration with startups, small and medium-sized enterprises (SMEs), large businesses, academia, in-house and other experts, investors, and all our partners such that the entire organization can focus on constant renewal, while ensuring the creation of long-term value.
Finally, the energy transition cannot come about without digitalization and cyber security, for which the Group is committed to disseminating the most advanced solutions and reinforcing efforts to verify them, so as to prevent cyber-attack.
The circular economy, in turn, is increasingly seen as an accelerator of growth throughout the value chain and has become an essential factor in Enel becoming a leader not only in sustainability and innovation, but in the energy transition as a whole. A circular approach makes it possible to reduce both waste and the use of finite natural resources, while maintaining the value of goods and materials. In this way, we are able to generate benefits for the environment related not only to the reduction of greenhouse gas emissions, but more generally as well to the consumption of water and other natural resources, to the production of waste and lost biodiversity.
In 2023 in Davos, to reinforce this commitment, Enel officially presented the KPI “Economic CirculAbility©”, which compares the Group’s financial performance against the quantity of resources consumed by the various business activities throughout the value chain. The Group has also taken on the commitment to double this indicator by 2030 over 2020 levels.
In the words of Ernesto Ciorra, Enel’s Chief Innovability© Officer, “We must work so that raw materials are not consumed, but rather used and made available again for future production cycles. In this way, we can ensure, for ourselves and for the countries in which we operate, freedom from future supplies and independence from geopolitical tensions. We must do this now, because raw materials are available today, but global demand is increasing disproportionately, in parallel with efforts to decarbonize energy generation and industrial production generally. We are the first to have taken up this commitment, and we are proud of this, because the first will have a competitive advantage in the circular economy, while the last risk not having access to dwindling materials”.